Worldwide Shipping Information

We ship globally (almost everywhere) and offer FREE STANDARD SHIPPING for orders over $35.

Shipping & Delivery

• FREE SHIPPING: Orders over $35 (7-15 Days)
• STANDARD SHIPPING: $4.99 (7-15 Days)
• DHL EXPRESS: $39.99 (3-7 Days)

Address

Ensure correct delivery by providing accurate address and contact details. For any changes, email support@sixsr.com with order number and corrected information promptly.

Packaging

In our effort to reduce waste, multiple items may be packed together. This could slightly extend processing time, especially for orders with more than 5 items.

Restrictions

Check that shipping address includes specific details. We aren't responsible for failed delivery due to customer negligence (e.g., incorrect information).

For certain countries, local postal office pickup may be required, potentially extending delivery times.

Customs Duties

All shipments are delivery duty unpaid. Customers are responsible for customs or import duties, especially with Express shipping. Full liability for return costs, customs charges, and handling fees if a parcel is refused due to duties or taxes.

Note: Customs regulations prohibit declaring purchased items as gifts or listing amounts lower than actual product prices.

Additional Information

1. Express Shipping: Not available for P.O. Boxes, APO/FPO addresses, and non-continental Europe. Expect higher customs duties.

2. Shipping Time: Excludes a 1-5 day processing period. Pre-order items may have longer wait times due to manufacturer schedules.

3. Contact Support: Report shipping issues within 90 days of order placement.

Still Need Help?

For further assistance, contact us at support@sixsr.com. We're here to help!

REFUND & RETURN POLICY

Dear customer, if you have any problems with the product quality within 15 days of receiving the goods, please contact us by sending an email first, we will reply you within 24-48 hours, and provide you with free return service! If you are not satisfied with the product, we also accept returns, but non-quality problems require you to bear the shipping cost!

At sixsr, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 15 days of receiving your order(Except for custom-made clothing such as suits & dresses)

To initiate a return, please follow these steps:

Contact our customer service team at support@sixsr.com to request a return authorization.
Pack the item securely in its original packaging, and include any documentation, tags, or accessories that came with the item.
Ship the item back to us using a trackable shipping method.
Once we receive the item and confirm it is in its original condition, we will issue a refund to your original payment method within 3-5 business days.

Please note the following:
Original shipping fees are non-refundable.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at support@sixsr.com.

We hope this return policy provides clear and concise information for your customers, and helps to streamline the return process.

Attention: The address on the package is not return address, so please contact us first!

Return & Exchange

Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 15 days of their delivery date.
1. Please note that we don't accept returns after the 15 day time frame.
2.Our items that must be returned in their original condition.
3. Remember to take extra care to pack your return package properly so they don't get damaged on the way.
4.To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items.
6. Items returned without authorization will not be accepted.
If you need to return the items please contact us to get the return address. We will issue a refund to your original payment method within a week after we receive your return information.

What is not accepted for return?

We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned.

Order Cancellation

Your order will be fully refunded if it's canceled within 24 hours of purchase. Please use live chat or contact us by support@sixsr.com. if you decide to cancel the order. For orders canceled after 48 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.

Refund

Returns will be processed within 3-5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.

If you not get your refund please check your account or contact the bank. And then still didn’t get your refund please contact us by live chat or support@sixsr.com. We will reply as soon as possible.